Advantages

SECURE & RESILIENT

Keep your technical
department happy

When dealing with oodles of data, hi-spec tech and sensitive information, it is paramount that you can rely on your systems and trust your provider to maintain a robust and secure platform.

The integrity and security of your service and data is our top priority – along with achieving successful campaigns with no interruptions.

With the main focus of your technical department being internalised on your existing hardware, there’s less to worry about.

ONE SECURE AND RESILIENT SYSTEM.

CLOUD-BASED

Welcome to the future
of customer engagement

Keep your technical department happy knowing that Connex One is a secure and resilient, cloud-based software solution.

Being entirely cloud-based means no financial investment in hardware or servers required on your site.

Less I.T. headaches all round. Having our resilient systems in place with multi-layered failover and disaster recovery and high availability ensures 100% platform uptime.

ONE SIMPLE SOLUTION.

SCALABILITY

Fully scalable system from
3 to 30,000+ users

Contact centre, call centre, CRM team or technical support centre, there are many industries that rely on customer contact systems. But the success of any system is dependent on a few essentials. The system has to be bullet proof and flexible.

The Connex One system is cloud-based meaning it can grow with you - it can be as big as it needs to be.

Our fully scalable system easily works with 3 to 30,000+ users. The Connex One platform is made to grow - and not just in agent numbers, but on a global scale too - whichever territory you venture into, our systems and support will be right there with you.

ONE SYSTEM - INFINITE SCALABILITY.

COMPLIANCE

Welcoming the
new regulations

As of May 2018 GDPR is applicable to all organisations that process the personal data of EU residents.

Introduced to keep pace with the modern digital landscape, the GDPR is more extensive in scope and application than the Data Protection Act (DPA). The Regulation extends the data rights of individuals, and requires organisations to develop clear policies and procedures to protect personal data, and adopt appropriate technical and organisational measures.

ONE WORD - COMPLIANT

...and since we’re on the subject of compliance...

We are also an ISO 27001 Information Security Management System accredited company. So you can be assured that our information risk management strategy conforms to Industry standards.

HIGH AVAILABILITY

More info coming soon.

DISASTER RECOVERY

More info coming soon.