3 reasons to embrace agent coaching tech in contact centres

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Utilising CX teams to build customer trust: the top five techniques

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Getting into Data Science: Celebrating the Connex One women making waves in tech

Today (February 11th) is the International Day of Women and Girls in Science – a dedicated celebration of females working in STEM industries, and a commitment to full and equal access to and participation in science for women and girls. At Connex One, our software and services are driven by unrivalled scientific insight from our […] […]

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Eliminating the pain of implementing new contact centre solutions

Whether you’re looking to update your software-as-a-service (SaaS) contact centre solution, change your system, or work with a new software provider, working out what’s right for your business – no matter the size – can be a daunting task. Here, we explain four key considerations to keep in mind before you get started. Address your […] […]

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Championing data privacy for millions of customers with the National Cybersecurity Alliance

This week is Data Privacy Week, which aims to raise awareness and promote privacy and data protection best practices for businesses, as well as educate individuals on how to manage personal information and keep it secure. At Connex One, data protection is of paramount importance for our software and for our customers, who work across […] […]

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5 Common Contact Centre Fears + How Agents can overcome them

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Connex One Named ‘Innovation’ Winner at Northern Tech Awards

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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How Contact Centres can reduce Churn Rate

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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Connex One chosen as AI Finalist at Cloud Excellence Awards 2021

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from Connex One chosen as AI Finalist at Cloud Excellence Awards 2021

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