Resellers: How To Capitalise on the Growing Demand for AI

Resellers: How To Capitalise on the Growing Demand for AI   In today’s rapidly evolving business landscape, the importance of exceptional customer engagement cannot be overstated. As companies strive to deliver seamless experiences across all touchpoints, the role of AI and automation in customer service has become increasingly prominent. For resellers, understanding how to leverage […] […]

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Maximising Customer Experience: Essential CX Tools for the Online Sales Rush

The frenzy of Black Friday, Cyber Monday, and last-minute Christmas shopping creates an unprecedented surge in consumer activity, as well as increased pressure on businesses to provide exceptional customer experience (CX). With customer expectations at an all-time high in this digital age, having the right tools in place is essential to meeting and surpassing these […] […]

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Are You Being Ghosted by Prospects? Tips to Boost Outbound Connectivity Rates for Sales Teams

The spine-chilling sensation of reaching out, only to be met with silence. This Halloween, if your sales efforts feel like you’re trying to converse with the undead, it’s time to cast away those ghosts. Dive into these bewitching tips for superior customer engagement,masterful use of technology, and superior outbound connectivity. 1. How Can I Improve […] […]

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Connexer Spotlight: Achieving world-class customer support with Ethan Simister

In honor of Customer Service Week, we had the pleasure of interviewing Ethan Simister, Head of Enterprise Support at Connex One. With over five years of dedicated service, Ethan’s journey from a 1st Line Support Engineer to leading our Enterprise Support team has equipped him with profound insights into the realm of customer service. Amidst […] […]

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Connexer Spotlight: Navigating CX and AI Testing with Claire McCrae

In celebration of this year’s International Software Tester’s Day, we had the pleasure of interviewing our very own Claire McCrae, Software Testing Manager at Connex One. With six years of hands-on experience in testing for customer experience (CX) products, Claire’s journey in software testing has provided her with unique insights into the intricacies of ensuring […] […]

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5 Software Integrations to Upgrade Your Customer Experience

In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]

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4 Ways AI Will Reshape Customer Service

Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]

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Data Science Talks: Customer Support – How AI is Reshaping the Industry

Connex One recently held its first Data Science and AI meetup at the stunning Everyman Cinema in Manchester, UK. In an event hosted in partnership with Data Idols and the Data Science Festival, four members of our Data Science and AI team educated and entertained the audience with insights into their areas of specialisation: NLP, […] […]

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AI innovation: the gamechanger for customer engagement

It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalisation of customer interactions by several years (McKinsey survey, October 2020), with AI innovation playing an undeniable role in this process. But at a time when there’s more pressure on businesses to streamline activities and increase […] […]

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