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Category: Contact Centres
The latest tech news and insightful opinion pieces.
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WTISD: Engaging And Facilitating Ageing Customer Populations In CX Technology
17th May 2022 | Contact Centres
We explore how to facilitate ageing consumers with CX technology for World Telecommunication and Information Society Day 2022.Read more -
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Contact Centres
Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more -
Connex One Celebrates our Mums in Tech this Mother’s Day
27th March 2022 | Contact Centres
March 27th marks Mother’s Day in the UK and at Connex One, we have some of the best mums leading the tech industry forward. With a growing awareness of the importance of women in technology - it has become a pivotal point for tech companies to attract more women and…Read more -
3 reasons to embrace the critical role of agent coaching tech in contact centres
23rd March 2022 | AI
Not heard of agent coaching tech before? Find out more about how it can boost customer and agent satisfaction rates, while reducing call handling times.Read more -
Utilising CX teams to build customer trust: the top five techniques
10th March 2022 | AI
Are you utilising your contact centre team in the best possible way to build brand trust? In this blog we cover the essential need-to-knows to increase customer loyalty.Read more -
Getting into Data Science: Celebrating the Connex One women making waves in tech
11th February 2022 | AI
To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.Read more -
Eliminating the pain of implementing new contact centre solutions
3rd February 2022 | Contact Centres
Looking to implement a new contact centre solution? Here, we explore four essential considerations before you get started.Read more -
5 Common Contact Centre Fears + How Agents can overcome them
13th January 2022 | Contact Centres
We explore the most common fears for contact centre agents and share which CX tech features can be used to help teams overcome them.Read more