Category: Customer Engagement Platform

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  Why South Africa is Leading Outsourced CX Delivery

  15th April 2021  |  Client Success

  South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.
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  Customer Experience and KPIs: Sayo Afolayan Talks with CXBuzz

  10th March 2021  |  Customer Engagement Platform

  Connex One Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market.
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  Strengthening Your Business Reputation Through Omnichannel

  14th July 2020  |  Customer engagement

  As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses.
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  Why PCI-DSS Is Becoming Invaluable To The Future Of Our Economy

  10th April 2020  |  Customer Engagement Platform

  Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic. Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19.
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  How to drive team efficiencies when working remotely 

  24th March 2020  |  Customer Engagement Platform

  As concerns around the global pandemic increase, many employers are now taking the difficult decision to relocate their workforce to remote workers.
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  How You Can Support Flexible Working With the Right Tech

  27th February 2020  |  Customer Engagement Platform

  Working 9-5, it's not the only way to make a livin'. Flexible hours and the ability to work from home is quickly becoming a standard HR policy and moving away from being considered a "work perk" within UK companies. A recent Linkedin study has found a 78% increase in jobs advertising flexible working within the last two years, indicating a change in employee expectations.
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  8 Things to Look Out for When Choosing a Customer Engagement Platform.

  20th January 2020  |  Customer Engagement Platform

  A complete checklist to ensure you select the perfect Customer Engagement Platform for your business. The Connex One tech'perts have put together a marvellous list to help you find the system and services that can make the on boarding process easier than ever.
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