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Category: Customer Engagement Platform
The latest tech news and insightful opinion pieces.
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3 Ways to bust through more calls in less time
25th May 2022 | Customer Engagement Platform
We explore three contact centre features your business can utilise to help agents handle more calls in less time and improve customer experience.Read more -
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Contact Centres
Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more -
Attracting the best CX agents for your customer teams
5th April 2022 | Customer engagement
When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more -
Utilising CX teams to build customer trust: the top five techniques
10th March 2022 | AI
Are you utilising your contact centre team in the best possible way to build brand trust? In this blog we cover the essential need-to-knows to increase customer loyalty.Read more -
Getting into Data Science: Celebrating the Connex One women making waves in tech
11th February 2022 | AI
To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.Read more -
Eliminating the pain of implementing new contact centre solutions
3rd February 2022 | Contact Centres
Looking to implement a new contact centre solution? Here, we explore four essential considerations before you get started.Read more -
Creating CX platforms for a diverse and inclusive workforce
6th October 2021 | Customer engagement
We explore how CX platforms can enable businesses to become welcoming environments for a diverse and inclusive workforce - whilst also improving customer experience.Read more -
How Contact Centres can reduce Churn Rate
1st October 2021 | Customer engagement
We discuss how to reduce agent turnover in contact centres, with 5 ways to retain agents using CX features to boost job satisfaction.Read more -
WhatsApp for Business: The Future of Customer Service?
9th September 2021 | Customer engagement
We explore the rise of WhatsApp for Business and explain 7 ways to utilise WhatsApp Business API for customer engagement campaigns.Read more