Category: Customer Engagement Platform

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  Creating CX platforms for a diverse and inclusive workforce

  6th October 2021  |  Customer engagement

  We explore how CX platforms can enable businesses to become welcoming environments for a diverse and inclusive workforce - whilst also improving customer experience.
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  How Contact Centres can reduce Churn Rate

  1st October 2021  |  Customer engagement

  We discuss how to reduce agent turnover in contact centres, with 5 ways to retain agents using CX features to boost job satisfaction.
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  WhatsApp for Business: The Future of Customer Service?

  9th September 2021  |  Customer engagement

  We explore the rise of WhatsApp for Business and explain 7 ways to utilise WhatsApp Business API for customer engagement campaigns.
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  How Software solutions can assist Mental Wellbeing in the CX Workplace

  14th May 2021  |  Customer Engagement Platform

  For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety.
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  Connex One achieves full ISO 9001 compliance for a second year

  11th May 2021  |  Customer Engagement Platform

  Connex One Achieves the highest appraisal of Quality Management Assurance during ISO 9001 Surveillance audit
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  Why South Africa is Leading Outsourced CX Delivery

  15th April 2021  |  Client Success

  South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.
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  Customer Experience and KPIs: Sayo Afolayan Talks with CXBuzz

  10th March 2021  |  Customer Engagement Platform

  Connex One Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market.
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  Strengthening Your Business Reputation Through Omnichannel

  14th July 2020  |  Customer engagement

  As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses.
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  Why PCI-DSS Is Becoming Invaluable To The Future Of Our Economy

  10th April 2020  |  Customer Engagement Platform

  Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic. Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19.
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