This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Category: Customer engagement
The latest tech news and insightful opinion pieces.
Filter by category
-
WTISD: Engaging And Facilitating Ageing Customer Populations In CX Technology
17th May 2022 | Contact Centres
We explore how to facilitate ageing consumers with CX technology for World Telecommunication and Information Society Day 2022.Read more -
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Contact Centres
Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more -
Attracting the best CX agents for your customer teams
5th April 2022 | Customer engagement
When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more -
3 reasons to embrace the critical role of agent coaching tech in contact centres
23rd March 2022 | AI
Not heard of agent coaching tech before? Find out more about how it can boost customer and agent satisfaction rates, while reducing call handling times.Read more -
Utilising CX teams to build customer trust: the top five techniques
10th March 2022 | AI
Are you utilising your contact centre team in the best possible way to build brand trust? In this blog we cover the essential need-to-knows to increase customer loyalty.Read more -
Eliminating the pain of implementing new contact centre solutions
3rd February 2022 | Contact Centres
Looking to implement a new contact centre solution? Here, we explore four essential considerations before you get started.Read more -
5 Common Contact Centre Fears + How Agents can overcome them
13th January 2022 | Contact Centres
We explore the most common fears for contact centre agents and share which CX tech features can be used to help teams overcome them.Read more -
Creating CX platforms for a diverse and inclusive workforce
6th October 2021 | Customer engagement
We explore how CX platforms can enable businesses to become welcoming environments for a diverse and inclusive workforce - whilst also improving customer experience.Read more -
How Contact Centres can reduce Churn Rate
1st October 2021 | Customer engagement
We discuss how to reduce agent turnover in contact centres, with 5 ways to retain agents using CX features to boost job satisfaction.Read more