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Category: Customer engagement
The latest tech news and insightful opinion pieces.
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Why your Outbound CX Campaigns Aren’t Working (and how to improve them)
23rd July 2021 | Customer engagement
Unopened messages, rejected calls and unhappy customers. We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results.Read more -
The Future of Speech Analytics
29th June 2021 | Customer engagement
Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insightsRead more -
The hidden profitability of CX wellbeing
4th June 2021 | Customer engagement
CEO Nick Mealey shares insights on how CX is impacting profitability by keeping employees engaged and motivated & improving their wellbeingRead more -
How Kenya can utilize CX Technology to advance its Economy
3rd June 2021 | Customer engagement
Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX marketRead more -
The Evolution of Telecommunications
17th May 2021 | Customer engagement
Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.Read more -
Why South Africa is Leading Outsourced CX Delivery
15th April 2021 | Client Success
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.Read more -
Removing the ‘Artificial’ from Contact Centre AI
8th April 2021 | AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.Read more -
How Consumer Rights are Changing Customer Engagement
15th March 2021 | Customer engagement
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more -
4 Features Your Contact Centre Needs to Avoid Annoying Customers
13th January 2021 | Client Success
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates.Read more