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Category: Customer engagement
The latest tech news and insightful opinion pieces.
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How AI can increase contact centre efficiency during peak times of traffic.
24th June 2020 | AI
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. When experiencing this increase in demand, one way businesses can ensure their agents are able to handle increased call volumes smoothly is by leveraging artificial intelligence (AI) to help scale support.Read more -
4 Customer Service Agent Frustrations that Omnichannel Engagement Can Solve
10th June 2020 | Customer engagement
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field.Read more