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Category: Technology
The latest tech news and insightful opinion pieces.
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How Consumer Rights are Changing Customer Engagement
15th March 2021 | Customer engagement
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more -
Customer Experience and KPIs: Sayo Afolayan Talks with CXBuzz
10th March 2021 | Customer Engagement Platform
Connex One Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market.Read more -
Women in Science Day: Connex One’s leading women share their STEM career advice
11th February 2021 | Technology
The brilliant women of Connex One discuss what led to them considering a STEM-related role and share advice for girls who may be interested in pursuing STEM as a career.Read more -
How AI can increase contact centre efficiency during peak times of traffic.
24th June 2020 | AI
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. When experiencing this increase in demand, one way businesses can ensure their agents are able to handle increased call volumes smoothly is by leveraging artificial intelligence (AI) to help scale support.Read more -
4 Customer Service Agent Frustrations that Omnichannel Engagement Can Solve
10th June 2020 | Customer engagement
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field.Read more -
CONNEX ONE AWARDED ISO 9001 ACCREDITATION
8th June 2020 | PR
Connex One is very proud to announce that we have achieved the internationally recognised ISO 9001 certification, with no findings. This accreditation ensures that our products and services meet the needs of our clients and partners through an effective quality management system.Read more -
Why PCI-DSS Is Becoming Invaluable To The Future Of Our Economy
10th April 2020 | Customer Engagement Platform
Previously, PCI-DSS was once considered just another standard security hoop for businesses to jump through, but has now become an essential springboard for businesses to thrive throughout the global pandemic. Not only can PCI-DSS provide an extra layer of security for you and your customers when taking payments, but PCI-DSS is perfect for ensuring cash flow and business sustainability throughout COVID-19.Read more -
Stay Connected During Covid-19 With Connex One’s Homeworking solution.
16th March 2020 | Remote Working
Following the ongoing health concerns surrounding the Coronavirus, Connex One would like to offer our help to support your business and any strategic continuity plans you may have during this time.Read more -
Is Your Business Ready for Artificial Intelligence?
12th March 2020 | Technology
5 tips to ensure a smooth onboarding process and a high success rate. The dawn of a new culture of impatience has ushered in an age of technology designed to keep up with modern life. Your users will expect both instant replies and a personalised service. So how can you give it to them? Innovative Artificial Intelligence (AI) solutions.Read more