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Category: Technology
The latest tech news and insightful opinion pieces.
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5 Common Contact Centre Fears + How Agents can overcome them
13th January 2022 | Contact Centres
We explore the most common fears for contact centre agents and share which CX tech features can be used to help teams overcome them.Read more -
Creating CX platforms for a diverse and inclusive workforce
6th October 2021 | Customer engagement
We explore how CX platforms can enable businesses to become welcoming environments for a diverse and inclusive workforce - whilst also improving customer experience.Read more -
How Contact Centres can reduce Churn Rate
1st October 2021 | Customer engagement
We discuss how to reduce agent turnover in contact centres, with 5 ways to retain agents using CX features to boost job satisfaction.Read more -
4 Ways AI Communication Will Transform Healthcare
2nd September 2021 | AI
Exploring how the development of AI Communication tools will help reshape the Healthcare Sector in the future.Read more -
Why your Outbound CX Campaigns Aren’t Working (and how to improve them)
23rd July 2021 | Customer engagement
Unopened messages, rejected calls and unhappy customers. We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results.Read more -
The Future of Speech Analytics
29th June 2021 | Customer engagement
Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insightsRead more -
How Kenya can utilize CX Technology to advance its Economy
3rd June 2021 | Customer engagement
Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX marketRead more -
The Evolution of Telecommunications
17th May 2021 | Customer engagement
Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.Read more -
5 reasons why Tech companies should consider integrating the reseller model into their business
23rd April 2021 | Technology
We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs.Read more