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Category: Technology
The latest tech news and insightful opinion pieces.
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4 Ways AI Communication Will Transform Healthcare
2nd September 2021 | AI
Exploring how the development of AI Communication tools will help reshape the Healthcare Sector in the future.Read more -
Why your Outbound CX Campaigns Aren’t Working (and how to improve them)
23rd July 2021 | Customer engagement
Unopened messages, rejected calls and unhappy customers. We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results.Read more -
The Future of Speech Analytics
29th June 2021 | Customer engagement
Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insightsRead more -
How Kenya can utilize CX Technology to advance its Economy
3rd June 2021 | Customer engagement
Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX marketRead more -
The Evolution of Telecommunications
17th May 2021 | Customer engagement
Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.Read more -
5 reasons why Tech companies should consider integrating the reseller model into their business
23rd April 2021 | Technology
We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs.Read more -
How Consumer Rights are Changing Customer Engagement
15th March 2021 | Customer engagement
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more -
Customer Experience and KPIs: Sayo Afolayan Talks with CXBuzz
10th March 2021 | Customer Engagement Platform
Connex One Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market.Read more -
Women in Science Day: Connex One’s leading women share their STEM career advice
11th February 2021 | Technology
The brilliant women of Connex One discuss what led to them considering a STEM-related role and share advice for girls who may be interested in pursuing STEM as a career.Read more