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Category: Technology
The latest tech news and insightful opinion pieces.
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Celebrating Dads at Connex One this Father’s Day
19th June 2022 | Technology
Connex One spoke with four dads from our team for Father's Day, to discuss their experiences in the tech, how becoming a parent changed their lives and managing their work-life balance.Read more -
3 Ways to bust through more calls in less time
25th May 2022 | Customer Engagement Platform
We explore three contact centre features your business can utilise to help agents handle more calls in less time and improve customer experience.Read more -
WTISD: Engaging And Facilitating Ageing Customer Populations In CX Technology
17th May 2022 | Contact Centres
We explore how to facilitate ageing consumers with CX technology for World Telecommunication and Information Society Day 2022.Read more -
Attracting the best CX agents for your customer teams
5th April 2022 | Customer engagement
When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more -
Connex One Celebrates our Mums in Tech this Mother’s Day
27th March 2022 | Contact Centres
March 27th marks Mother’s Day in the UK and at Connex One, we have some of the best mums leading the tech industry forward. With a growing awareness of the importance of women in technology - it has become a pivotal point for tech companies to attract more women and…Read more -
Getting into Data Science: Celebrating the Connex One women making waves in tech
11th February 2022 | AI
To commemorate International Day of Women and Girls in Science, we talked career choices, challenges and candid advice with three of our female data scientists.Read more -
Championing data privacy for millions of customers with the National Cybersecurity Alliance
27th January 2022 | Accreditations
At Connex One, data protection is of paramount importance, and we’re proud to be named a National Cybersecurity Alliance data privacy champion.Read more -
5 Common Contact Centre Fears + How Agents can overcome them
13th January 2022 | Contact Centres
We explore the most common fears for contact centre agents and share which CX tech features can be used to help teams overcome them.Read more -
Creating CX platforms for a diverse and inclusive workforce
6th October 2021 | Customer engagement
We explore how CX platforms can enable businesses to become welcoming environments for a diverse and inclusive workforce - whilst also improving customer experience.Read more