Connex One and Gladstone Brookes Partnership Recognised at The Forum Awards 2020

Connex One and Gladstone Brookes Partnership Recognised at The Forum Awards 2020

Sean Fielding

11th September 2020  |  Awards

Connex One is proud to have been recognised at The Forum Awards 2020, a celebration of successful initiatives in the customer contact industry that improve operations for both business teams and customers.

Nominated in the Supplier Client Relationship category, the Connex One team has been recognised for our work in helping Gladstone Brookes reach their business goals, the value of our partnership and the technical collaboration achieved through our platform.

Powering Exponential Client Growth

Last year, Gladstone Brookes partnered with the Connex One team to adopt our omnichannel customer engagement platform for their rapid business expansion.

Through this collaboration, Gladstone Brookes utilised Connex One to:

  • ◦ Expand their South Africa office from just two staff to a team of 250
  • ◦ Transition from handling 3,000 to 10,000 customer calls per day
  • ◦ Hire and onboard staff at a much quicker pace and get them live straight away

For the full story on how we enabled client success for Gladstone Brookes, you can hear the entire journey below from our very own Adam Hart and Rachel Ashton, Customer Service Manager at Gladstone Brookes.

Connex One would like to thank The Forum for recognising the hard work from our both our team and the brilliant staff at Gladstone Brookes, and also extend our congratulations to all of this year’s’ nominees.