DIALLERS:
THE FUTURE’S CALLING.

RAISE YOUR AGENTS PERFORMANCE WITH MAXIMISED LIVE CALL TIMES. CONNEX ONE USERS SEE A 25% INCREASE IN SALES WITHIN THE FIRST 4 WEEKS.

Predictive dialler, auto-dialler, contact centre solution, whatever you call it, the dialler has come of age. With enhanced features to get the most out of your agents and campaigns, the Connex One platform is a game-changer.

Connex One - The agents preferred system

The Connex One Interaction Hub is designed to be super intuitive from day one.
This is where agents can view their performance and to do list.
Agents can also initiate manual outbound communication or receive inbound communication.

Connex One Interaction Hub – Customer View

The Connex One Interaction Hub is designed to be super intuitive from day one.
This is where agents can view their performance and to do list.
Agents can also initiate manual outbound communication or receive inbound communication.

Connex One Interaction Hub – Agent View

Operatives can view the customer information, launch a script or data collection form and view customer interaction from all channels.

Notifcation System

Any system alerts, warnings or calls to action will automatically pop up with the relevant instructions when an operative is logged into the system.

This reduces error and management of operatives.

#gettagging!

To further enhance your customer experience, Connex One allows agents to tag customers to better improve their next connection. Imagine the customer asks to be contacted after returning from a holiday, they can be tagged as such so on the next call they can be welcomed with “How was your trip to Spain?”

  • Customer is on Holiday in Spain #familyholiday
  • Customer is having building work #extension
  • Customer is hard of hearing #speakup
  • Customer is with X Provider #competition
  • Customer is unfriendly #beextranice

Pause Code Module

If an operative wishes to leave the computer they must select a reason for this. This allows better management of time. This also identifies any patterns or areas of concern within the business.

e.g. Comfort Break / Lunch / Meeting

The system can be pre-programmed with pause timers and can flag if the operatives have taken longer than the allocated pause time.