quick, simple, pain-free
Simple integration with your software is one of the key requirements of any new system you implement and that’s why we’ve made integrating with the Connex One platform seamless. The platform has the ability to integrate with a variety of the world’s leading software whether it be CRM systems such as Hubspot or ticketing systems like Zendesk. Our implementation team can enable this to be a quick and pain-free process.
manage your customers
There hasn’t been a CRM system we couldn’t integrate too! We’ve bottled up the experience of thousands of implementations to create an easy to configure CRM integration module that plugs right into many of the leading CRM platforms.
From mapping personal details of a contact, to logging a purchase transaction with encrypted and secure payment data, our CRM integration allows you to reliably store all you interactions in one place without duplicating work.
legacy systems? No problem
Connex One provides a standards based API to enable multiple data feeds right from your customer engagement and back office systems, including the ability to identify, sort and process data.
We can also integrate with your existing PBX systems and hard phones to ensure we provide the best contact center solution for your business.
COMMUNICATION AT YOUR FINGER TIPS
INTERNAL COMMUNICATION INTEGRATION
Log all your team activity in one place to ensure a seamless customer experience and enhance interdepartmental working relationships.
Collaborate on projects
Improve your customer engagement.
Secure and reliable
All Connex One Voice services are Payment Card Industry Data Security Standard (PCI DSS) compliant.
The customisable payment solutions within all our Omnichannel features are built on a secure, trusted and PCI certified platform.
Take payment over the internet and phone with ease, safe in the knowledge that your transactions are protected, and your customer’s information is encrypted.
15th April 2021 | Client SuccessSouth Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.Read more
8th April 2021 | AIWe explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.Read more
15th March 2021 | Customer engagementAs the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more