backed by powerful technology
Our intuitive software will do all the hard work for you: collating tickets, distributing to your agents, offering scripting prompts, automatically recording the call and outcome in your CRM, and delivering your management team top line performance reports.
When you take away all the hassle of multiple software and replace with one omnichannel solution, what are you left with? Your experts doing what they do best: delivering an incredible service to your customers, Human to Human.
The Power of Engagement
Our cloud contact centre solution allows your customers to engage with you on the convenient channel of their choosing, all coordinated within one platform for a seamless, customer experience.
One platform, to speak to every customer
Intuitive message routing, workflows and schedules
Engage with more customers more efficiently than ever before
Full visibility of customer journeys and advisor performance
Predictably reliable for customer service excellence
The Connex One platform enables call centres to make targeted outbound campaigns with ease, driving productivity within your business whilst keeping costs down.
No longer be restricted by outdated list creation technologies, SQL Dial allows you prioritise records the way you want to at the click of a button. Let the advanced algorithms keep wait times to a minimum and amplify your contact rate to new levels.Learn more
Calculated intelligence refining what you do best
Decode your data and with Athena, a bot with brainpower. Drive decisions within your business based on accurate, real-time data & behaviours, allowing you to stand out as more proactive in a traditionally reactive environment.
Analyse all your voice interactions to detect customer and agent emotions, identifying everything from upsell opportunities to positive/negative customer sentiment.
Review customer preferences to maximise chances of success. For example, if a customer specifies to be contacted in the morning, they will only appear in a call queue before 12pm.
Cutting edge Live Chatbot that can handle larger volumes of enquiries around the clock. Delivering a consistent brand experience for FAQs while freeing up your advisors for more complex matters.
From self-service training and internal policy adherence checks to calculating attendance, Athena HR can cover the laborious parts of HR and let your team get back to what they do best.
Start the conversation your way
Bespoke built forms allow you to capture the information you need from the customer at the start of their journey with you. Whether you want to collect data for simple workflow purposes or for a detailed breakdown of personal information for a comprehensive quote, we can design a form to suit you.
EMPOWER EMPLOYEES & INSPIRE BETTER SERVICE
Our cutting edge technology can reshape your business model to enhance productivity in your workforce. Increased visibility also captures real-time data and secures a robust metric for managing success and quality control.
Incentivise your employees by rewarding positive behaviour
Clever and fun gaming mechanics encourage your teams to hit their KPIs, whether that’s “increase lead conversions” or “better customer service rating”. The Connex One gamification feature is flexible and innovative, helping your business hit its goals and increase:
Visibility of productivity
Increase staff retention rate
Align employees with your business’ long term strategy
Incentivise your employees with achievable targets
One secure and trusted system
We solve our client’s problems by fusing innovation, strategy, and craftsmanship… and we’ve been noticed.
15th April 2021 | Client SuccessSouth Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.Read more
8th April 2021 | AIWe explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.Read more
15th March 2021 | Customer engagementAs the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more
It’s yor call
get intouch for a free demo
Request a no-obligation demonstration or a free trial and see for yourself how this platform can cost-effectively transform your customer communications and agent engagement.