Connex One is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results.

One platform, every customer.

Connex One

Omni-channel

Connex One allows you to engage with your customers using voice, SMS, email, live chat and social media. Using omni-channel contact points, gathering and processing relevant data gains you more effective, successful campaigns.

Data analytics

Connex One provides a comprehensive data analytics structure to enhance future customer engagement. Armed with data-mined intelligence, agents can better understand and engage with their customers.

Predictive dialler

Predictive dialler, auto-dialler, contact centre solution, whatever you call it, the dialler has come of age. With enhanced features to get the most out of your agents and campaigns, the Connex One platform is a game-changer.

Happy agents equals better performance and spectacular results

Connex One has proven to be extremely agent-friendly with users regularly recommending our platform as their preferred choice.

The
Connex One omni-channel platform handles 8.5m interactions per day worldwide

The Connex One omni-channel platform enables contact centres to handle interactions across voice (integrated inbound/outbound dialler system), SMS, email, social, and live chat platforms.

Our comprehensive data analytics element helps businesses decide who to contact, what time to contact them and which channel to contact them on to maximise results.

Connex One clients spend more time interacting/communicating, generating business and improving customer service with new or existing customers.

Connex One customers have a higher rate of data penetration and see an improvement in their campaign performance, sales and customer retention.

The Connex One platform enhances your customer’s engagement experiences. See below why our system is not only the best solution for your customers, but for your tech department, centre managers and your financial team.

ONE SYSTEM. ALL DEPARTMENTS

Security and resilience built in

When dealing with oodles of data, hi-spec tech and sensitive information, it is paramount that you can rely on your systems and trust your provider to maintain a robust and secure platform. The integrity and security of your service and data is our top priority – along with achieving successful campaigns. It's One secure and resilient system.

Omni-channel modules

The Connex One omni-channel platform connects customers to your company over multiple channels simultaneously. Skilled operatives can operate dedicated or multiple channels based on your requirements.

The Connex One platform

One solution for unified, data-driven, omni-channel customer communication.

Your agent

Your agent
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Your hardware

The Connex One platform

The network layer with the following modules

  • Inbound
  • Outbound
  • Message routing
  • Insights and analytics
  • Script module
  • Workflow module
  • Data analytics
  • Data waterfall
  • CRM
  • API
  • Lead portal
  • QC and CSAT

All controlled through multiple ISPs, Connex carriers and the data centre

Omni-channel communication

Your agent

Your customer

The Connex One platform

One platform
many Industries

  • Legal and financial services
  • Retail and commerce
  • Government and education
  • Recruitment
  • Media and telecoms
  • Travel services
  • Technology and Internet

One platform
many benefits

  • Sales generation
  • Customer services and enquiries
  • Marketing campaigns
  • Workflows and customer life cycles
  • Customer retention and renewals
  • Service and delivery
  • Business or branch communication

New customers to the Connex One platform have seen a 25% increase in sales within the first 4 weeks

One system, many happy clients

All Connex One clients benefit from our secure, cloud-based platform. Agents, technical and financial departments alike enjoy our easy to use, enterprise level yet value for money system.

Call now and see how we can make you One happy customer too.

One system, one month free

We're so confident that the Connex One platform will sit perfectly with your customer engagement that we will get you set up to enjoy and test a full month for free.

Thank you. We'll be in touch with you shortly.