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The Connex One Customer Engagement Platform enables inbound and outbound interactions through a secure, cloud-based, omnichannel engine. The feature rich platform offers everything from AI and Automation to Workforce Optimisation, consolidating the customer journey into one place.
Our clients see vast improvements in customer satisfaction rankings, reduced costs per interaction and are able to efficiently meet demanding SLAs with increased visibility and insightful reporting.
LET IT GROW
A FULLY scalable SYSTEM
The Connex One system is cloud-based meaning it can grow with you.
The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 or 30,000 users.
Key Features
Built for your business
Our software brings people together, wherever they come from and how ever they want to get in touch. Join us and revolutionalise your communication strategy.
Softphone Dialler System
Form Builder
Omnichannel
Reporting and Analytics
Shift Management
Athena AI
Gamification
Workforce Optimisation
AN OMNICHANNEL SOLUTION
ENHANCE EVERY ASPECT OF YOUR BUSINESS
Onboarding Omnichannel will ripple positivity throughout your company. It will reshape the day to day dealings of your business and benefit everything from your team’s productivity, to your bottom line.
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CONSISTENT AND RELIABLE
With our entirely cloud based software, 99.99% up-time and secure accreditations, you can rely on the Connex One platform to deliver a consistent service to your customers.
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SIMPLE USER INTERFACE
Easy to use front end, a powered by a robust system, allowing for real time viability and control with intuitive data insights.
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INCREASE PRODUCTIVITY
Cut down agents admin time with clever API systems, while creating new leads, as well as revitalising your customer retention programme.
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SIMPLE PRICING
No hidden fees or installation costs or costs for support. Just a powerful system with great service.
One system
SECURE & COMPLIANT, AS STANDARD
We solve our client’s problems by fusing innovation, strategy, and craftsmanship… and we’ve been noticed.
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4 Features Your Contact Centre Needs to Avoid Annoying Customers
13th January 2021 | Client Success
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates.Read more -
Why remote workers will benefit your business and improve productivity
15th October 2020 | Remote Working
With companies around the world adjusting their teams to new working styles, we explore the benefits that remote working can provide to your business and the positive impact for your employees.Read more -
Achieving International Scalability for Gladstone Brookes
25th November 2020 | Client Success
Find out how Connex One’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand.Read more