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ONE PLATFORM, ALL CHANNELS, EVERY CUSTOMER
The Connex One Customer Engagement Platform enables inbound and outbound interactions through a secure, cloud-based, omnichannel engine. The feature rich platform offers everything from AI and Automation to Workforce Optimisation, consolidating the customer journey into one place.
Our clients see vast improvements in customer satisfaction rankings, reduced costs per interaction and are able to efficiently meet demanding SLAs with increased visibility and insightful reporting.
LET IT GROW
A FULLY scalable SYSTEM
The Connex One system is cloud-based meaning it can grow with you.
The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 or 30,000 users.
Key Features
Built for your business
Our software brings people together, wherever they come from and how ever they want to get in touch. Join us and revolutionalise your communication strategy.
Softphone Dialler System
Form Builder
Omnichannel
Reporting and Analytics
Shift Management
Athena AI
Gamification
Workforce Optimisation
AN OMNICHANNEL SOLUTION
ENHANCE EVERY ASPECT OF YOUR BUSINESS
Onboarding Omnichannel will ripple positivity throughout your company. It will reshape the day to day dealings of your business and benefit everything from your team’s productivity, to your bottom line.
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CONSISTENT AND RELIABLE
With our entirely cloud based software, 99.99% up-time and secure accreditations, you can rely on the Connex One platform to deliver a consistent service to your customers.
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SIMPLE USER INTERFACE
Easy to use front end, a powered by a robust system, allowing for real time viability and control with intuitive data insights.
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INCREASE PRODUCTIVITY
Cut down agents admin time with clever API systems, while creating new leads, as well as revitalising your customer retention programme.
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SIMPLE PRICING
No hidden fees or installation costs or costs for support. Just a powerful system with great service.
One system
SECURE & COMPLIANT, AS STANDARD
We solve our client’s problems by fusing innovation, strategy, and craftsmanship… and we’ve been noticed.
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How AI can increase contact centre efficiency during peak times of traffic.
24th June 2020 | AI
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. When experiencing this increase in demand, one way businesses can ensure their agents are able to handle increased call volumes smoothly is by leveraging artificial intelligence (AI) to help scale support.Read more -
4 Customer Service Agent Frustrations that Omnichannel Engagement Can Solve
10th June 2020 | Customer engagement
Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field.Read more -
CONNEX ONE AWARDED ISO 9001 ACCREDITATION
8th June 2020 | PR
Connex One is very proud to announce that we have achieved the internationally recognised ISO 9001 certification, with no findings. This accreditation ensures that our products and services meet the needs of our clients and partners through an effective quality management system.Read more