Contact center diallers

the future is calling

Whether you want to increase call volume or nurture customer journey, take your customer interactions to the next level with Connex One.

Equip your agents with next-generation dialler technology to increase productivity, customer satisfaction and sales revenue.

increase call volume

Predictive dialler

Powered by intelligent algorithms which can adapt to customer behaviour to maximise your connection volume through learned success. Predictive dialling limits drop calls with bespoke prerecorded messages and clever workflow call routing, continually optimising your outbound call rate.

This automated process connects live callers with available agents, and is proven to increase your talk time by 300% when compared to manual dialling.

drive agent efficiency

progressive dial

Our proactive dialling system analyses your lists, connecting your agents to live customers automatically. Advanced call pacing techniques only dial when an agent is available, keeping your agents busy and lower your call drop rates, as well as increasing your compliance.

INCREASE ROI

BOOST PRODUCTIVITY

REDUCE WAIT TIMES 

MANAGE THE EXPERIENCE  

FULL VISIBILITY OF AGENT PRODUCTIVITY

The Connex One Platform gives your management team full visibility of agent productivity. Easily see real-time data at a glance or set up custom reports for detailed insights.

  • RELIABLE PRECISION DIALLING

    Accurately predict agent availability and reattempt records with precision dial and alternate calling times.

  • INTUITIVE FILTERS

    Filter out unproductive calls, such as no answers, voicemails, engaged and disconnected numbers for more accurate results.

  • PROACTIVE TECHNOLOGY

    Powerful algorithms ensure compliance and can reduce wait time between calls to make it easier for your team to speak to ready customers.

  • INSIGHTFUL SPEECH ANALYSIS

    Speech analysis and call recording give real-time insight into customer satisfaction.

Balance pace with piece of mind

Preview dial

As a manager, you want an efficient team busy making calls without compromising their stress levels and your customer satisfaction rating. Connex One Preview Dial utilities campaign optimisation features, combined with optimum call pacing giving your agents realistic targets, ensuring they balance call volume with customer service.

Targetted and personalised calls 

Click to Dial

Take the time to make educated calls where your agents can view background interaction history through intuitive CRM API technology to make personalised, targeted calls. 

Meet your KPIs quicker

Gamification

Clever and fun gaming mechanics encourage your teams to hit their KPIs, whether that’s  “increase lead conversions” or “better customer service rating”. The Connex One gamification feature is flexible and innovative, helping your business hit its goals and increase:

Full VISIBILITY of agent productivity 

Full VISIBILITY of agent productivity 

Align employees with your business’ long term strategy

Align employees with your business’ long term strategy

Incentivise your employees with achievable targets

Incentivise your employees with achievable targets

Increase staff retention rate

Increase staff retention rate

Discover Workforce Optimisation

did you know…

OUR CUSTOMERS SEE A 25% INCREASE IN CONVERSIONS ON AVERAGE WITHIN THE FIRST 4 WEEKS?

Why not try our 1 month’s free trial and see the Connex One difference you for yourself?