Contact center diallers
the future is calling
Whether you want to increase call volume or nurture customer journey, take your customer interactions to the next level with Connex One.
Equip your agents with next-generation dialler technology to increase productivity, customer satisfaction and sales revenue.
increase call volume
Powered by intelligent algorithms which can adapt to customer behaviour to maximise your connection volume through learned success. Predictive dialling limits drop calls with bespoke prerecorded messages and clever workflow call routing, continually optimising your outbound call rate.
This automated process connects live callers with available agents, and is proven to increase your talk time by 300% when compared to manual dialling.
drive agent efficiency
Our proactive dialling system analyses your lists, connecting your agents to live customers automatically. Advanced call pacing techniques only dial when an agent is available, keeping your agents busy and lower your call drop rates, as well as increasing your compliance.
REDUCE WAIT TIMES
MANAGE THE EXPERIENCE
FULL VISIBILITY OF AGENT PRODUCTIVITY
The Connex One Platform gives your management team full visibility of agent productivity. Easily see real-time data at a glance or set up custom reports for detailed insights.
RELIABLE PRECISION DIALLING
Accurately predict agent availability and reattempt records with precision dial and alternate calling times.
Filter out unproductive calls, such as no answers, voicemails, engaged and disconnected numbers for more accurate results.
Powerful algorithms ensure compliance and can reduce wait time between calls to make it easier for your team to speak to ready customers.
INSIGHTFUL SPEECH ANALYSIS
Speech analysis and call recording give real-time insight into customer satisfaction.
Balance pace with peace of mind
As a manager, you want an efficient team busy making calls without compromising their stress levels and your customer satisfaction rating. Connex One Preview Dial utilities campaign optimisation features, combined with optimum call pacing giving your agents realistic targets, ensuring they balance call volume with customer service.
Targetted and personalised calls
Click to Dial
Take the time to make educated calls where your agents can view background interaction history through intuitive CRM API technology to make personalised, targeted calls.
Meet your KPIs quicker
Clever and fun gaming mechanics encourage your teams to hit their KPIs, whether that’s “increase lead conversions” or “better customer service rating”. The Connex One gamification feature is flexible and innovative, helping your business hit its goals and increase: