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Security and reliability
One secure and resilient system, powered by dedicated and diligent people
maximise your up-time
One secure and reliable system
For Contact Center Organisations that rely on high volumes of calls and interactions, nothing is more important than up-time. Connex One processes over 15 Million transactions globally and is trusted by over 400 contact centers.
Speed & Scalability
Support Service
Continual Monitoring
ONE SYSTEM
SECURE & COMPLIANT, AS STANDARD
When dealing with oodles of data, hi-spec tech and sensitive information, it is paramount that you can rely on your systems and trust your provider to maintain a robust and secure platform. The integrity and security of your service and data is our top priority – along with achieving successful campaigns.
It’s One secure and resilient system.
LET IT GROW
A FULLY SCALABLE SYSTEM
The Connex One system is cloud-based meaning it can grow with you.
The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 to 30,000 users.
trusted & reliable
What our clients say
“We have had minimal downtime since starting our journey and everything we have requested has been done quickly. The help has been amazing.”
Liam West IT & Systems Manager, Homeshield Direct
The productivity increase since moving to Connex has been huge and the support with any issues is phenomenal. Even when there has been issues the support team and senior members have done everything possible to get it resolved as quickly as possible. 100% I would make the same choice given the chance again.
Mark Carroll Operations Director, Goodwin Barrett
HEAD IN THE CLOUDS
WHY NOT CONDUCT YOUR BUSINESS FROM there TOO?
Being entirely cloud-based means no financial investment in hardware or servers required on your site.
Having our resilient systems in place with multi-layered fail-over and disaster recovery ensures high-speed performance and reliably.
Your IT department will be on cloud 9.
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How You Can Support Flexible Working With the Right Tech
27th February 2020 | Customer Engagement Platform
Working 9-5, it’s not the only way to make a livin’. Flexible hours and the ability to work from home is quickly becoming a standard HR policy and moving away from being considered a “work perk” within UK companies. A recent Linkedin study has found a 78% increase in jobs advertising flexible working within the last two years, indicating a change in employee expectations.Read more -
8 Things to Look Out for When Choosing a Customer Engagement Platform.
20th January 2020 | Customer Engagement Platform
A complete checklist to ensure you select the perfect Customer Engagement Platform for your business. The Connex One tech’perts have put together a marvellous list to help you find the system and services that can make the on boarding process easier than ever.Read more -
Is Your Business Ready for Artificial Intelligence?
6th January 2020 | Technology
5 tips to ensure a smooth onboarding process and a high success rate. The dawn of a new culture of impatience has ushered in an age of technology designed to keep up with modern life. Your users will expect both instant replies and a personalised service. So how can you give it to them? Innovative Artificial Intelligence (AI) solutions.Read more