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Security and reliability
One secure and resilient system, powered by dedicated and diligent people
ONE SYSTEM
SECURE & COMPLIANT, AS STANDARD
When dealing with oodles of data, hi-spec tech and sensitive information, it is paramount that you can rely on your systems and trust your provider to maintain a robust and secure platform. The integrity and security of your service and data is our top priority – along with achieving successful campaigns.
It’s One secure and resilient system.
maximise your up-time
One secure and reliable system
For Contact Center Organisations that rely on high volumes of calls and interactions, nothing is more important than up-time. Connex One processes over 16 Million transactions globally and is trusted by over 600 contact centers.
Speed & Scalability
Support Service
Continual Monitoring
LET IT GROW
A FULLY SCALABLE SYSTEM
The Connex One system is cloud-based meaning it can grow with you.
The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 to 30,000 users.
trusted & reliable
What our clients say
“We have had minimal downtime since starting our journey and everything we have requested has been done quickly. The help has been amazing.”
Liam West IT & Systems Manager, Homeshield Direct
The productivity increase since moving to Connex has been huge and the support with any issues is phenomenal. Even when there has been issues the support team and senior members have done everything possible to get it resolved as quickly as possible. 100% I would make the same choice given the chance again.
Mark Carroll Operations Director, Goodwin Barrett
HEAD IN THE CLOUDS
WHY NOT CONDUCT YOUR BUSINESS FROM there TOO?
Being entirely cloud-based means no financial investment in hardware or servers required on your site.
Having our resilient systems in place with multi-layered fail-over and disaster recovery ensures high-speed performance and reliably.
Your IT department will be on cloud 9.
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South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.Read more -
Removing the ‘Artificial’ from Contact Centre AI
8th April 2021 | AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.Read more -
How Consumer Rights are Changing Customer Engagement
15th March 2021 | Customer engagement
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more