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Security and reliability
One secure and resilient system, powered by dedicated and diligent people
ONE SYSTEM
SECURE & COMPLIANT, AS STANDARD
When dealing with oodles of data, hi-spec tech and sensitive information, it is paramount that you can rely on your systems and trust your provider to maintain a robust and secure platform. The integrity and security of your service and data is our top priority – along with achieving successful campaigns.
It’s One secure and resilient system.
maximise your up-time
One secure and reliable system
For Contact Center Organisations that rely on high volumes of calls and interactions, nothing is more important than up-time. Connex One processes over 15 Million transactions globally and is trusted by over 400 contact centers.
Speed & Scalability
Support Service
Continual Monitoring
LET IT GROW
A FULLY SCALABLE SYSTEM
The Connex One system is cloud-based meaning it can grow with you.
The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 to 30,000 users.
trusted & reliable
What our clients say
“We have had minimal downtime since starting our journey and everything we have requested has been done quickly. The help has been amazing.”
Liam West IT & Systems Manager, Homeshield Direct
The productivity increase since moving to Connex has been huge and the support with any issues is phenomenal. Even when there has been issues the support team and senior members have done everything possible to get it resolved as quickly as possible. 100% I would make the same choice given the chance again.
Mark Carroll Operations Director, Goodwin Barrett
HEAD IN THE CLOUDS
WHY NOT CONDUCT YOUR BUSINESS FROM there TOO?
Being entirely cloud-based means no financial investment in hardware or servers required on your site.
Having our resilient systems in place with multi-layered fail-over and disaster recovery ensures high-speed performance and reliably.
Your IT department will be on cloud 9.
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Improving customer loyalty and brand reputation through Omnichannel
5th August 2020 | AI
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes.Read more -
Strengthening Your Business Reputation Through Omnichannel
14th July 2020 | Customer engagement
As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses.Read more -
How AI can increase contact centre efficiency during peak times of traffic.
24th June 2020 | AI
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. When experiencing this increase in demand, one way businesses can ensure their agents are able to handle increased call volumes smoothly is by leveraging artificial intelligence (AI) to help scale support.Read more