A CONNEX ONE STORY
WHERE WE COME FROM
Connex One started with two brothers with bags of ambition and One big idea.
Fast forward 5 years and the Connex One Platform now handles over 15 million transactions a day, significantly improving the customer experience offered by our roster of satisfied clients.
We continue to grow, with offices in the UK, Nigeria and South Africa, servicing clients across 5 continents growing our business by over 100% year on year – and there are no signs of us slowing down!
How do we do it? Impeccable service, Passionate people & One very clever system.
ONE PLATFORM TO RULE THEM ALL
WHAT WE DO
Engage with your customers, your way. Whether they prefer to be contacted on social media or over the phone, our system will adapt to you and sync with your existing systems. Omnichannel Customer Engagement made simple.
Innovative and flexible, your team will love the Connex One Platform. From Finance to Customer Service, everyone will be wondering how your business functioned without it!
a not so secret mission
How we do it
Mission: We exist to positively shape your Customer Engagement experience by using our leading technology, insights and expertise to create the best solution for you.
Our system is big and it’s clever, but what works for one client won’t necessarily work for another. We pride ourselves on our ability to tailor a solution to you and roll it out with minimal disruption.
Technology is an ever-changing landscape, so we’re always on the lookout to bring our clients the very best solutions and improve what we do.
We believe in a fully transparent service, giving you full peace of mind, backed up by the best-in-class accreditations and the assurance of cloud-based technology.
Our dedicated experts will continually analyse your business’ performance, looking for new ways to optimise your performance while offering 24/7 support service when you need it.
It’s your call
invest in a contact centre platform provider who’s invested in you
When you sign up to Connex One, you join our family. We stop at nothing to ensure your happiness and success, but don’t just take our word for it…
“The results have been monumental since moving to Connex and we couldn’t have hoped for it to be any better”Mark Carroll Operations Director, Goodwin Barrett
If you are looking for a solution that will improve your contact centre then look no further. Even if you take away how amazing the solution is in itself, the team at Connex One are experts in their industry and have so much knowledge that will improve your business just by working with them. It’s such a great solution, I wish we found it sooner.Liam West IT & Systems Manager, Homeshield Direct
One secure and trusted system
We solve our client’s problems by fusing creativity, innovation, strategy, and craftsmanship… and we’ve been noticed.
Tipped as one of the top 20 North West companies to watch in 2020 and with a growth rate of over 300%, Connex One attribute their success to the versatility of the platform to enrich both clients and their customers experience.
Join the family!
Wanna work with us?
It’s like Jack and the Giant Beanstalk at the Connex HQ – we’ve shot up in record speed and show no signs of slowing down! The sky’s the limit on your where your career at Connex can take you, so if you want to join the magic then take a look at our latest roles below.
Be the person who keeps Connex One growing with your exuberant personality and charm.
Be the brains behind Connex One’s feature rich customer engagement platform.
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5th August 2020 | AIFollowing our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes.Read more
14th July 2020 | Customer engagementAs the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses.Read more
24th June 2020 | AIWith the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. When experiencing this increase in demand, one way businesses can ensure their agents are able to handle increased call volumes smoothly is by leveraging artificial intelligence (AI) to help scale support.Read more