Posts from Sean Fielding

The brilliant women of Connex One discuss what led to them considering a STEM-related role and share advice for girls who may be interested in pursuing STEM as a career.

With companies around the world adjusting their teams to new working styles, we explore the benefits that remote working can provide to your business and the positive impact for your employees.

“The future for Connex One and Old Mutual is significant, an aggressive omnichannel strategy saw our quote time go from 11 mins down to 2.” Jan Marais, Head of Innovation and Efficiencies https://vimeo.com/502984737

What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates.

Find out how Connex One's partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand.

As lockdown and social distancing measures move into yet another stage for workforces across the country, concern for the wellbeing of the million’s of office-turned-home workers is on the rise.

Connex One is proud to be recognised for our outstanding supplier client relationship at The Forum Awards 2020.

Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes.

As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses.