Posts from Sean Fielding

Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.

For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety.

Connex One Achieves the highest appraisal of Quality Management Assurance during ISO 9001 Surveillance audit

We break down the main reasons why reseller models are helping tech business increase their market share whilst cutting costs.

South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.

We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.

As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.

Connex One Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market.

The brilliant women of Connex One discuss what led to them considering a STEM-related role and share advice for girls who may be interested in pursuing STEM as a career.