Posts from Sean Fielding

Unopened messages, rejected calls and unhappy customers. We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results.

Connex One is thrilled to have achieved recertification for ISO27001 standards.

Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insights

Connex One looks at how utilising AI workforce management can create business value through accurate statistical models and predictions.

CEO Nick Mealey shares insights on how CX is impacting profitability by keeping employees engaged and motivated & improving their wellbeing

Connex One's Ryan Murphy discusses how Customer Engagement is impacting Africa's BPO industry and the potential for Kenya's rapidly growing CX market

Connex One leads the way forward in communication with their CX platform, ranked as one of The Most Exciting Companies in the North West

Its World Telecommunications day- Connex One looks at how to enhance your revenue and improve productivity in the workplace.

For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety.