Posts from Sean Fielding

We explore how CX platforms can enable businesses to become welcoming environments for a diverse and inclusive workforce - whilst also improving customer experience.

We discuss how to reduce agent turnover in contact centres, with 5 ways to retain agents using CX features to boost job satisfaction.

Connex One has been announced as a 'Best use of AI in the Cloud' finalist at the 2021 Computing Cloud Excellence Awards.

We explore the rise of WhatsApp for Business and explain 7 ways to utilise WhatsApp Business API for customer engagement campaigns.

Exploring how the development of AI Communication tools will help reshape the Healthcare Sector in the future.

Unopened messages, rejected calls and unhappy customers. We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results.

Connex One is thrilled to have achieved recertification for ISO27001 standards.

Connex One explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insights

Connex One looks at how utilising AI workforce management can create business value through accurate statistical models and predictions.