Posts from Sean Fielding

We explore the easiest ways to start deploy contact centre automation and explain which features will makes the most impact for your business' processes.

Connex One spoke with four dads from our team for Father's Day, to discuss their experiences in the tech, how becoming a parent changed their lives and managing their work-life balance.

Connex One leaps to #6 in the Top 100 Fastest Growing Tech Companies list by GP Bullhound, announced at the 2022 Northern Tech Awards.

We explore three contact centre features your business can utilise to help agents handle more calls in less time and improve customer experience.

We explore how to facilitate ageing consumers with CX technology for World Telecommunication and Information Society Day 2022.

Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.

When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.

March 27th marks Mother’s Day in the UK and at Connex One, we have some of the best mums leading the tech industry forward. With a growing awareness of the importance of women in technology - it has become a pivotal point for tech companies to attract more women and…

Not heard of agent coaching tech before? Find out more about how it can boost customer and agent satisfaction rates, while reducing call handling times.