Posts from Sean Fielding

Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes.

Connex One is proud to be recognised for our outstanding supplier client relationship at The Forum Awards 2020.

As the purchasing habits of potential customers continue to evolve and the level of choice available to them expands every day, the need for strong brand reputation has never been more important for modern businesses.

With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries.

When experiencing this increase in demand, one way businesses can ensure their agents are able to handle increased call volumes smoothly is by leveraging artificial intelligence (AI) to help scale support.

Whether it’s an endless queue of waiting customers, disjointed processes or questions over personal performance; there are many potential pain points facing agents in the field.

Connex One is very proud to announce that we have achieved the internationally recognised ISO 9001 certification, with no findings. This accreditation ensures that our products and services meet the needs of our clients and partners through an effective quality management system.

As lockdown and social distancing measures move into yet another stage for workforces across the country, concern for the wellbeing of the million’s of office-turned-home workers is on the rise.

Connex One is overjoyed to be named as one of the Top 100 fastest growing technology companies outside of London, ranking at #59 in the 2020 list.

There’s a shift happening in the way we communicate. Think back 15 years ago, a phone was just a phone - you made calls on it because that’s what a phone was. Now your phone is your lifeline, with no end of communication methods; apps, text, video calls, emails, social media… the list goes on.