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Posts from Sean Fielding
Sean Fielding
Digital Marketing-
Contact Centre Automation – Why it’s easier than ever
28th June 2022 | AI
We explore the easiest ways to start deploy contact centre automation and explain which features will makes the most impact for your business' processes.Read more -
Celebrating Dads at Connex One this Father’s Day
19th June 2022 | Technology
Connex One spoke with four dads from our team for Father's Day, to discuss their experiences in the tech, how becoming a parent changed their lives and managing their work-life balance.Read more -
Connex One jumps to 6th in Fastest Growing Tech Companies list
17th June 2022 | Awards
Connex One leaps to #6 in the Top 100 Fastest Growing Tech Companies list by GP Bullhound, announced at the 2022 Northern Tech Awards.Read more -
3 Ways to bust through more calls in less time
25th May 2022 | Customer Engagement Platform
We explore three contact centre features your business can utilise to help agents handle more calls in less time and improve customer experience.Read more -
WTISD: Engaging And Facilitating Ageing Customer Populations In CX Technology
17th May 2022 | Contact Centres
We explore how to facilitate ageing consumers with CX technology for World Telecommunication and Information Society Day 2022.Read more -
Boosting CSAT scores by responding to customers more quickly
28th April 2022 | Contact Centres
Customer satisfaction is the life force of every successful business. In this article, we explain how to speed up responses to customers and boost your CSAT score in the process.Read more -
Attracting the best CX agents for your customer teams
5th April 2022 | Customer engagement
When it comes to CX, companies large and small need the best engagement teams they can find. In this blog, we explore three ways companies can attract and retain the best talent in customer experience.Read more -
Connex One Celebrates our Mums in Tech this Mother’s Day
27th March 2022 | Contact Centres
March 27th marks Mother’s Day in the UK and at Connex One, we have some of the best mums leading the tech industry forward. With a growing awareness of the importance of women in technology - it has become a pivotal point for tech companies to attract more women and…Read more -
3 reasons to embrace the critical role of agent coaching tech in contact centres
23rd March 2022 | AI
Not heard of agent coaching tech before? Find out more about how it can boost customer and agent satisfaction rates, while reducing call handling times.Read more