A HIGHLY RATED SUPPORT SERVICE
WE’RE THERE FOR YOU
Onboarding a Customer Engagement Platform is a complex task. You’ve got to ensure the new system ticks all the boxes of your current needs, can grow with you and need to roll out quickly with minimal downtime. That’s why at Connex One we don’t just train your team and take off, our support team are on hand 24/7 to ensure minimum downtime an maximum efficiency for your business.
there for you 24/7
The Connex One Platform powers over 15 Million interactions by multiple companies around the globe, and our support staff are always on hand to help.
Whether you’ve forgotten your password, need to set up a new user or are experiencing issues, our dedicated team will be on hand to maximise your up-time whenever you need them
We’re on call so you always can be.
Account managed support
Save money and get insightful reports to optimise your account.
Need to grow your account, our experts are on hand to advise you on the best solution for your company.
set up and training
At Connex One, we don’t just set up a server and leave you to it, we build foundations for success with you.
Our training programme focuses on practical skills and demonstration to help you shape your success and engage your teams. We’ll set time aside to leave you confident with your new solution, whether you want us on hand at your office or would or find a web-ex more beneficial.
Our system integrates seamlessly with your existing platforms and systems, leaving you with one simple, user friendly work place experience.
REDUCE CHURN AND INCREASE PRODUCTIVITY
DATA DRIVEN INSIGHTS
The Connex One Reporting and Analytics Suite allows you to build your own customisable reports to help you meet and manage your KPIs. Segmenting your data by demographics, industries, geography and more to spot trends and replicate success.
As well as getting insights into you customers, Our reporting suite can also help you to incentivise your team with Workforce Optimisation features.More on Workforce Optimisation
NO HIDDEN CHARGES
ONE SYSTEM, ONE COST
We value total transparency. Our costs are calculated with a simple pricing solution, with no hidden costs.
unlike other Customer Engagement Platforms, our pricing includes:
SET UP & TRAINING
No hosting fees, seamless integration and free training
Always on hand to help with our 24/7 service
REPORTS AND INSIGHTS
Grow and optimise your account with our reporting suite
One system, every feature. No need to upgrade when you want more modules
SECURE & COMPLIANT, AS STANDARD
When dealing with oodles of data, hi-spec tech and sensitive information, it is paramount that you can rely on your systems and trust your provider to maintain a robust and secure platform. The integrity and security of your service and data is our top priority – along with achieving successful campaigns.
It’s One secure and resilient system.
15th April 2021 | Client SuccessSouth Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service.Read more
8th April 2021 | AIWe explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human.Read more
15th March 2021 | Customer engagementAs the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up.Read more